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What is a Virtual Office?

Wikipedia 2010:
The term “virtual office” implies space utilization, but a full application includes professional live communications[8].

1. Communications Services
1. Remote Receptionist A team of workers in an office environment working remotely, using high-tech Computer Telephone Integration software, to replace a traditional receptionist.
2. Virtual Assistant A virtual assistant is often a “lone eagle” working from home, who rarely meets their clients face-to-face[9]. A virtual assistant typically has no access to CTI Software[10]. Rates run $15 an hour and up[11].
3. Answering services/call centers operate from a centralized location for the purpose of receiving and transmitting a large volume of requests by telephone. Users lament problems of security[12], impersonal staff[13] with high turnover, language barriers, translation errors and a less-than-professional image[14].
4. Voicemail is a low-cost technology that stores voice messages electronically. In customer service applications, voicemail has limitations[15]. Used for customer service, voicemail has become synonymous with frustration[16]. The complaints are legion and have inspired spoofs[17] on the voicemail experience.
2. Space Services
1. Professional Address – A prestigious building to be used as the business address [18]. A professional address alleviates the privacy and personal security concerns of running a home-based business [19]. A user can expand into new markets by utilizing a provider with multiple locations to establish a professional presence in the desired growth markets.
2. Mailing address – The professional address can be used for accepting, sending & forwarding mail without the connotations of a PO Box. Under US law, a PO Box is to be clearly indicated and so not condusive for most corporate entities in this regard. Some VO providers offer 24/7 access to individually assigned and locked mailboxes. This allows the staff of a VO user to have a centralized location as a convenient vehicle for the secure transfer of paper documents 24/7. A mail-only provider may be subject to USPS CMRA regulations[20].
3. Reception Courtesies – Receptionists at the business address can receive and sign for incoming overnights, deliveries, packages and provide document drop-off/pick-up services[21]. On-site witnesses and notaries may be available, depending on the provider.
4. Business Meeting Space – The on-demand use (hourly, daily or weekly) of conference rooms and offices for meetings.
5. Casual Workspace – As an alternative to the distractions of co-working or the interruptions of a home office, office space is available on an occasional or “drop-in” basis, either hourly, daily or monthly.
6. Executive Suite – A small percentage of VO users lease space full-time time[22].
7. On-Site Amenities – A full-service virtual office will provide broadband internet, fax-copier-printer, advanced phone features, conference calling, video conferencing, kitchenette and a business-worthy lobby/waiting area.

Pinnacle Executive Suites – located in Carson City, NV: Our goal is to provide the finest office space and best service possible to make the professionals and their guests feel comfortable with their surroundings. This goal is accomplished when you come in and enjoy your surroundings. We have tried to accomplish this through upscale furnishings, to show some affluence, without being ostentatious. Our staff has been selected for their genuine desire to help our professionals with their business needs and graciously welcome your guests. Our staff has many years of experience to assure the best possible service. Contact us today at 775-884-6123 or visit our website at Contact us today at 775-884-6123 or visit our website at

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